You wouldn't ask your CFO to wash the windows, or your sales director to answer the office phone. So why do so many of my clients have coders, sysadmins, and product managers fixing the printer?
I hasten to add that internal IT is a noble and vital function, and it makes sense in many organisations for the CTO or a similar executive to manage those who keep our laptops alive and our emails spam-free. That's precisely why we need to treat IT folks s first-class citizens, not cost-centre appendages.
With my special guest, I'll provoke you to rethink your IT function and its place in your organisation. As I always do, I'll provide practical tips and strategies for building an effective, profit-driving IT department, whether you outsource or keep it in-house. And I'll be live on stream, with special guest Daniel Mitchell of Lifeline IT, to answer your questions and address your IT concerns.