Held on 28 July 2022
Knee-Jerk No
Six weeks. That's how long it took to turn around the culture of my client, a tech team of 50+ engineers, from "everything takes months" to "we'll try that this week". And they're not alone; I work with many organisations that get to similar breakthrough moments. If you've reached the end of your rope with hearing "no" to everything, take heart: it doesn't have to be this way!
I wish I could say that there was one secret, like buying the team energy drinks or taking them out to walk on hot coals. There's no one-size-fits-all solution but there are several methods that you can apply today to start turning mindsets around and to see customer-meaningful results today:
- Build trust with "test-driven development for people", to help you and your team understand their reasoning when they put up the "wall of no".
- Be helpfully demanding, ending requests for late nights and specific solutions and replacing them with customer results and a tight feedback loop.
- Invite and create productive conflict that undoes the "learned helplessness" of your team and helps you find solutions you would never have imagined yourself.
Join me on this free livestream to discuss rapid technical turnarounds and how to get immediate results in your business.
