Held on 27 March 2025

Runbooks and Checklists, Oh My

This is an exec member exclusive video.

Who signs the vendor contract at renewal time? What's the complaints procedure? Does anyone know where the Excel backups are? You've got vital operational processes and knowledge locked in your employees' heads, but how do you get it out?

Join me for this free executive Zoom session to discuss how to download these secrets into documents anyone can read and follow, and the automation tools (other than ChatGPT!) that can help you scale them still further.