Held on 27 Feb 2025
Managing Smug People
The cynical, high-performing know-it-all appears in tech teams all the time, but the species also occupies niches in sales, marketing, and operations. They can sap morale and sabotage improvement initiatives, but if handled right they can also be the most effective performers you've ever seen. I've managed many cases of Self-Satisfaction Syndrome and even cured a few; join me on this free livestream to discuss how to convert pomposity into profit!
